KASPERSKY – PRODUCTS AND SERVICES PRIVACY POLICY
Introduction
AO Kaspersky Lab, located at bldg. 3, 39A, Leningradskoe Shosse, Moscow, 125212, Russian Federation and all companies belonging to the group "Kaspersky" respect your privacy. Our representative in the EU for data protection is: Kaspersky Labs GmbH, Schloßlände 26, 85049, Ingolstadt, Germany, +49 (0) 841 98 18 90, according to Article 27 (1) of Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR"). Our Data Protection Officer in the EU, according to Article 37 (1) of GDPR, as well as for the other countries, may be contacted via dpo@kaspersky.com.
This Products and Services Privacy Policy (Privacy Policy) describes how we use the information you provide when you use our products and services, and the choices you can make about our use of the information. We also describe the measures we take to protect the information and how you can contact us about our privacy practices.
In connection with specific products or services offered by Kaspersky you are provided with the agreements, terms of use, and statements that supplement this policy relating to data handling.
This policy may be changed because of changes in legislation, the requirements of the authorities or to reflect changes in our practices concerning the processing of personal data. The revised policy will be posted on our website and will be effective immediately upon being posted. You can read at any time the policy currently in effect on our website: https://sciencebreakthrough.info/products-and-services-privacy-policy%3C/a%3E.%3C/p%3E%3Cp%3EThis version of the policy is effective as of February 28, 2022.
The Sources of Information
Kaspersky may obtain information about you from various sources, namely:
- products and services;
- by your signing up for a Kaspersky products or services;
- in response to technical support or other communication in order to ensure the required performance of products and services;
- on our websites;
- in response to marketing or other communications;
- through participation in an offer, program or promotion.
Information Provided by Users and How We Use Information
Personal data processing by Kaspersky is always carried out in a legal and fair manner.
You will always know what kind of information you provide to Kaspersky before you start to use the products and services. The data which you provide depends on the services, products, and features you use. For more information about data you provide, please refer to End User License Agreement, Kaspersky Security Network Statement and other documentation of product and services that you use, especially:
FOR HOME USERS (B2C):
- SECTION "B" OF THE EULA, WHICH DESCRIBES THE DATA THAT NEED TO BE PROCESSED IN ORDER TO PERFORM OBLIGATIONS UNDER THE CONTRACT;
- KASPERSKY SECURITY NETWORK STATEMENT, WHICH DESCRIBES THE DATA THE PROCESSING OF WHICH MAY INCREASE THE REACTION SPEED OF PRODUCTS AND SERVICES IN THE EVENT OF THREATS TO INFORMATION SECURITY;
- MARKETING STATEMENT, WHICH DESCRIBES THE DATA THE PROCESSING OF WHICH MAY IMPROVE THE PERFORMANCE OF PRODUCTS AND WILL ENABLE AN ASSESSMENT OF USER SATISFACTION REGARDING PRODUCT USE;
- SEPARATE STATEMENTS RELATING TO SPECIFIC PRODUCT FEATURES, WHICH DESCRIBE THE DATA PROCESSED DURING THEIR USE, FOR EXAMPLE, ANTI-SPAM STATEMENT, PURCHASE STATEMENT, WEB-PORTAL STATEMENT, AND TECHNICAL SUPPORT STATEMENT. YOU CAN FAMILIARIZE YOURSELF WITH SUCH STATEMENTS WHEN YOU TURN ON THE FEATURES IN THE PRODUCT.
FOR BUSINESS USERS (B2B):
- SECTION "CONDITIONS REGARDING DATA PROCESSING" OF THE EULA, WHICH DESCRIBES THE DATA THAT NEED TO BE PROCESSED IN ORDER TO PERFORM OBLIGATIONS UNDER THE CONTRACT;
- KASPERSKY SECURITY NETWORK STATEMENT, WHICH DESCRIBES THE DATA THE PROCESSING OF WHICH MAY INCREASE THE REACTION SPEED OF PRODUCTS AND SERVICES IN THE EVENT OF THREATS TO INFORMATION SECURITY. FOR SOME PRODUCTS, THE IT ADMINISTRATOR OR ANY OTHER EMPLOYEE RESPONSIBLE FOR SETTING UP THE PRODUCT CAN CHOOSE THE VOLUME OF DATA TO BE PROCESSED;
- SEPARATE STATEMENTS RELATING TO SPECIFIC PRODUCT FEATURES, WHICH DESCRIBE THE DATA PROCESSED DURING THEIR USE, FOR EXAMPLE, MARKETING STATEMENT, ANTI-SPAM STATEMENT, SUPPLEMENTAL STATEMENT, STATEMENT REGARDING DATA PROCESSING FOR KASPERSKY MANAGED PROTECTION, WEB PROTECTION STATEMENT, AND TECHNICAL SUPPORT STATEMENT. YOU CAN FAMILIARIZE YOURSELF WITH SUCH STATEMENTS WHEN YOU TURN ON THE FEATURES IN THE PRODUCT.
The data depends on the products and services you use, and could include the following:
KASPERSKY WILL ONLY PROCESS PERSONAL DATA FOR PARTICULAR, PRE-DETERMINED PURPOSES THAT ARE LEGITIMATE WITH REGARD TO APPLICABLE LAW, AND THAT ARE RELEVANT TO KASPERSKY'S BUSINESS.
- To ensure the performance of a contract with users and to ensure the required performance of products and services for customers.
- To protect the user from known threats to information security.
- To verify that the license is legal.
- To update the anti-virus databases.
- To increase the effectiveness of the protection of devices, networks, and information systems, in particular, to provide a faster response to new information and network security threats, to increase the effectiveness of the performance of the software's protection component, to decrease the probability of false positive.
- To detect advanced and previously unknown cybersecurity threats and reduce response times to them. More details are available below in the "Threat Intelligence for Protection of Cyber Space" section.
- To improve user experience and our products and services, including features, functionalities, and interfaces.
- To provide technical support of products and services for customers and to improve the quality of products and services.
- To acquire an aggregated overview of products for home users by conducting statistical research and analyses. More details are available below in the "Product Statistical Research" section.
- To provide users with personalized information and offers from Kaspersky, including in relation to product features, maintaining security levels, support and other help-related materials, as well as Kaspersky and third-party products and services, marketing offers, discounts, and promotional materials, based on user interests and preferences.
Threat Intelligence for Protection of Cyber Space
This approach offers numerous benefits for users and cyber space overall, including:
- Detection of advanced and previously unknown malware;
- Reduced detection errors (false positives);
- Significant reduction in response times to new threats.
Product Statistical Research
Legal Bases for Data Processing
- Contract – according to point (b) of Article 6 (1) GDPR, in cases where we have to process certain data necessary to perform a contract, such as when a user accepts the EULA to use the software;
- Consent – according to point (a) of Article 6 (1) GDPR, in cases where a user chooses to send us data relating to the KSN Statement, Marketing Statement, Antispam Statement, Supplemental Statement, Statement regarding Data Processing for Kaspersky Managed Protection, Statement regarding Data Processing for Web Control (previously called Statement regarding Data Processing for Parental Control), Statement regarding Data Processing for Call Filter, Protect a Friend Statement, or Technical Support Statement;
- Legal obligation – according to point (c) of Article 6 (1) GDPR, in cases where we have to process data to meet legal requirements, such as for tax purposes;
- Legitimate interest – according to point (f) of Article 6 (1) GDPR, in cases where we have legitimate interests as a cybersecurity company, except where such interests are overridden by the interests or fundamental rights and freedoms of the user. Such cases include processing scenarios where data undergo de-identification in order to increase data protection in preparation for running statistical analyses on them, and where personal data is stored in our infrastructure and analyzed for recent and potential cyberthreats by using artificial intelligence and/or relying on the expertise of our specialists. Recital 49 of the GDPR acknowledges that it is a legitimate interest of a company to process personal data to the extent necessary and proportionate in order to ensure network and information security. Under certain local laws, you may be entitled to exercise rights in respect of your personal data, such as those described in the section Your Rights and Options. If you wish to exercise such right, please contact us via https://support.kaspersky.com/general/privacy.
LIMITATION OR RESTRICTION DATA PROCESSING
IF YOU CHOOSE NOT TO PROVIDE DATA THAT IS NECESSARY IN ORDER FOR A PRODUCT OR FEATURE TO WORK, YOU MAY NOT BE ABLE TO USE THAT PRODUCT OR FEATURE. THIS OBLIGATORY DATA IS LISTED IN THE END USER LICENSE AGREEMENT. THE KASPERSKY SECURITY NETWORK STATEMENT OR MARKETING STATEMENT CONTAINS A LIST OF DATA THAT USERS CAN DECIDE TO PROVIDE TO US AT ANY TIME BY CHECKING THE CORRESPONDING BOX IN THE PRODUCT SETTINGS (THEY CAN ALSO REVERSE THIS DECISION WHENEVER THEY CHOOSE).
What we aren't going to process
Through its products and services, Kaspersky never process "sensitive" personal data such as religion, political views, sexual preference, or health, or other special categories of personal data. We do not wish to receive any such data and will not request it from you.
Kaspersky's products must be installed and used by an adult. Children may use the device where Kaspersky's product was installed only with permission from their parents or holder of parental responsibility. Except for "Data for child protection feature", we do not intend to process personal data of children, nor do we want to receive such personal information of children.
Provision of Information
We may only disclose the Information as follows:
- Within the Group of Companies Kaspersky. Data can be shared.
- Service Providers. We also may share your information with vendors that provide services to us, including companies that provide web analytics, data processing, advertising, e-mail distribution, payment processing, order fulfillment, and other services.
- Law enforcement or government agency. Kaspersky has strict principles and internal procedures in regard to requests from law enforcement and government agencies worldwide. Every request we receive goes through legal verification to ensure our compliance with applicable laws and procedures. More detailed information about Kaspersky's principles can be found at https://sciencebreakthrough.info/transparency-center%3C/a%3E.%3C/li%3E%3C/ul%3E%3Cp%3EPlease note that some of our products, for example Kaspersky Secure Connection, use services of third parties whose privacy practices differ from Kaspersky's. If you provide personal data to any of those services, your data is governed by their privacy statements. You are responsible for acquainting yourself with the data processing rules and procedures described in the relevant privacy statements.
Where we process Information
The personal data provided by users to Kaspersky can be processed in the following countries, including countries outside European Union (EU) or the European Economic Area (EEA):
Within the EU or EEA:
- Germany
- Netherlands
- France
- United Kingdom
- Sweden
- Italy
- Spain
- Romania
Outside of the EU or EEA:
- Switzerland
- Canada
- Singapore
- Russia
- Japan
- USA
- Mexico
- China
- Azerbaijan
- Brazil
- Argentina
- Israel
- UAE
- South Korea
- Australia
- Belarus
The list of countries where the data provided by the user may be processed can change. You can acquaint yourself with the current list of countries in the version of the Privacy Policy on the website https://sciencebreakthrough.info/products-and-services-privacy-policy%3C/a%3E.%3C/p%3E%3Cp%3EAccording to our general business practice, the data received from users in the EU are processed on servers located in the EU and Russia.
Your Rights and Options
Subject to applicable law, you may have the following rights:
- To obtain confirmation that we hold personal data about you;
- To request access to and receive information about your personal data;
- To receive copies of your personal data that you provided to us, also in a machine-readable format and have it sent to another data controller, where technically possible;
- To update and correct inaccuracies in your personal data;
- To object to the processing of your personal data;
- To have the information blocked, anonymized or deleted, as appropriate; as well as
- To lodge a complaint with a supervisory authority.
The right to access personal data may be limited in some circumstances by the requirements of local law or technological measures, including where the data has been anonymized and therefore does not relate to an identified or identifiable natural person. If you wish to exercise these rights, you may at any time directly contact us at https://support.kaspersky.com/general/privacy.
If you wish to object to data processing or withdraw your consent in cases where you use our free products, you must stop using and/or uninstall the product. If you wish to exercise your right to remove the already sent data, please contact us directly to request deletion via https://support.kaspersky.com/general/privacy.
If we fall short of your expectations in processing your personal data or you wish to make a complaint about our privacy practices, please relate this to us, as it gives us an opportunity to fix the problem. You may contact us by using the contact details provided in the "How to Contact Us" section below. To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.
The Privacy Principles
Personal data processing at Kaspersky is based on the following principles:
Consent and choice
- Presenting to the users the choice whether or not to send their personal data except where the users cannot freely withhold consent or where applicable law specifically allows the processing of personal data without the natural person's consent. The user's election must be freely given, specific and made on a knowledgeable basis;
- Informing users, before obtaining consent, about their rights under the individual participation and access principle;
- Providing users, before obtaining consent, with the information indicated by the openness, transparency and notice principle; and
- Explaining to users the implications of granting or withholding consent.
Purpose legitimacy and specification
- Ensuring that the purpose(s) complies with applicable law and relies on a permissible legal basis;
- Communicating the purpose(s) to users before the information is used for the first time for a new purpose;
- Using language for this specification which is both clear and appropriately adapted to the circumstances.
Data processing limitation
- Gathering of personal data to that which is within the bounds of applicable law and strictly necessary for the specified purpose(s).
- Deleting and disposing or anonymizing of personal data whenever the purpose for personal data processing has expired, there are no legal requirements to keep the personal data, or whenever it is practical to do so.
Use, retention and disclosure limitation
- Limiting the use, retention and disclosure of personal data to that which is necessary in order to fulfil specific, explicit and legitimate purposes;
- Limiting the use of personal data to the purposes specified by Kaspersky prior to receiving the data, unless a different purpose is explicitly required by applicable law;
- Retaining personal data only as long as necessary to fulfill the stated purposes (e.g. retaining personal data required for the license for the period of the relevant license agreement between you and Kaspersky, normally 1 year plus, if applicable, any renewal period, depending on the product's license terms), and thereafter securely destroying or anonymizing it;
- Retaining personal data for as long as necessary in order to fulfill legal obligations, comply with laws, resolve disputes, including in cases of litigation, proceedings, or investigations;
- Retaining personal data for as long as necessary in order to fulfill legitimate interests; and
- Locking (i.e. archiving, securing and exempting the personal data from further processing) any personal data when and for as long as the stated purposes have expired, but where retention is required in order to comply with applicable laws.
Accuracy and quality
- Ensuring that the personal data processed is accurate, complete, up-to-date (unless there is a legitimate basis for keeping outdated data), adequate and relevant for the purpose of use;
- Ensuring the reliability of personal data provided from a source other than from users before it is processed;
- Verifying, through appropriate means, the validity and correctness of the claims made by the user prior to making any changes to the personal data (in order to ensure that the changes are properly authorized), where it is appropriate to do so;
- Establishing personal data processing procedures to help ensure accuracy and quality; and
- Establishing control mechanisms to periodically check the accuracy and quality of personal data processing.
Openness, transparency and notice
- Providing users with clear and easily accessible information about Kaspersky's policies;
- Establishing procedures and practices with respect to the processing of personal data;
- Including in notices the fact that personal data is being processed, the purpose for which this is done, the types of privacy stakeholders to whom the personal data might be disclosed, and the identity of the entity which determines the above and on how to contact;
- Disclosing the options and means offered by Kaspersky to users for the purposes of limiting the processing of, and for accessing, correcting and removing their information;
- Giving notice to users when major changes in the personal data handling procedures occur.
Individual participation and access
- Giving users the ability to contact us (by using the contact details provided in the "How to Contact Us") and review their personal data, provided their identity is first authenticated with an appropriate level of assurance and such access is not prohibited by applicable law;
- Allowing users (by using the contact details provided in the "How to Contact Us" or by using interface of our products and services) to challenge the accuracy and completeness of the personal data and have it amended, corrected or removed as appropriate and possible in the specific context;
- Providing any amendment, correction or removal to personal data processors and third parties to whom personal data had been disclosed, where they are known; and
- Establishing procedures to enable users to exercise these rights in a simple, fast and efficient way, which does not entail undue delay or cost.
Information Security: How We Protect Your Privacy
Information security is Kaspersky's core business. All data and all information provided by you is confidential by default. Kaspersky will therefore always apply technical and organizational data security measures for the protection of personal data that are adequate and appropriate, taking into account the concrete risks resulting from the processing of personal data as well as up-to-date security standards and procedures. In order to, among other reasons, identify and fulfill the appropriate level of protection, Kaspersky classifies processing systems with personal data and implements cascading sets of protective measures.
Kaspersky also maintains physical, electronic and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:
- The Information Security Department, which designs, implements and provides oversight to our information security program;
- A determination of personal data safety hazards in the course of processing in a Kaspersky processing system;
- Application of appropriate information security tools;
- Performance evaluation of applied personal data security measures before commissioning processing systems;
- Implementing controls to identify, authenticate and authorize access to various services or websites;
- Discovering the facts surrounding unauthorized access to personal data and adopting corresponding measures;
- Recovery of personal data that was modified or destructed;
- Establishing access rules to personal data processed in Kaspersky processing systems and also recording and accounting for all actions undertaken with personal data in these systems;
- Encryption between our clients and servers (and between our various data centers);
- We restrict access of our employees and contractors who need to know the information in order to process it for us and who are subject to strict contractual confidentiality obligations, to personal information. They may be disciplined or their contract terminated if they fail to meet these obligations;
- Monitoring of our systems infrastructure to detect weaknesses and potential intrusions;
- Monitoring measures taken to ensure the security of personal data;
- Providing Kaspersky personnel with relevant training and continually updating our security practices in light of new risks and developments in technology.
How to Contact Us
If you have any questions or comments about this Privacy Policy, Kaspersky's privacy practices or if you would like us to update or remove information or preferences you provided to us, please visit https://sciencebreakthrough.info/global-privacy-policy%3C/a%3E, or you may contact our Kaspersky EU representative via phone: Kaspersky Labs GmbH, Ingolstadt, Germany, +49 (0) 841 98 18 90, according to point (a) of Article 13 (1) and Article 27 (1) of GDPR, or you may contact our Data Protection Officer in the EU, according to point (b) of Article 13 (1) and Article 37 (1) of GDPR, as well as for the other countries, via dpo@kaspersky.com.
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